Frequently Asked Questions
Find answers to common questions about Phoenix Pallets services, pricing, and operations. Can't find what you're looking for? Contact us directly.
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General Questions
What areas of Arizona do you serve?
We serve the Phoenix metropolitan area including Scottsdale, Tempe, Mesa, Chandler, Gilbert, Peoria, and Glendale. Expanded service available to Flagstaff and Tucson. Custom arrangements can be made for locations outside these areas. Call for specific location coverage.
What types of pallets do you offer?
We offer Grade A (premium), Grade B (standard), and Grade C (economy) pallets. Standard sizes: 40"x48" and 48"x40". Custom dimensions available: 24"x24" up to 60"x48". New pallets, recycled/refurbished pallets, and heat-treated ISPM-15 pallets all available. Nestable and stackable options provided.
Do you offer financing or payment plans?
Yes! Net 30, Net 60, and Net 90 payment terms available for qualified accounts. Automatic monthly invoicing. No minimum commitment required. ACH transfers, checks, or credit cards accepted. Volume-based programs offer flexible payment arrangements. Contact our accounts team for details.
Can I see your pallet inventory?
Wholesale accounts have access to our online inventory portal showing real-time stock levels across all grades and sizes. Physical tours of our facility available by appointment. Contact our sales team to schedule a visit. We maintain 25,000+ pallets in stock at all times.
How do I place an order?
For wholesale accounts: Use our online portal or contact your dedicated account manager. For one-time orders: Email us or submit an online quote request. Minimum order: 10-50 pallets depending on type. Rush orders accommodated with expedited fees. Orders typically fulfilled within 1-3 days.
Pricing & Ordering Questions
What are your volume discounts?
Standard pricing applies to 1-50 pallets. 51-200 pallets: 15% discount. 201-500 pallets: 25% discount. 500+ pallets: 35% discount. Additional discounts available for recurring accounts and long-term contracts. Contact sales for custom volume pricing on 1,000+ pallet orders.
Do you offer free delivery?
Local Phoenix area delivery: Free on 50+ pallet orders. Standard delivery charge: $2.50 per mile from our facility. Full semi-trailer delivery (26 pallets): Included in wholesale pricing. Pickup service available for no charge with qualified orders. Expedited delivery available with additional fees.
What's included in your pricing?
Per-pallet pricing includes the pallet. Delivery to local Phoenix area addresses included on 50+ orders. Pallets are graded, inspected, and ready for immediate use. Grade certifications provided. Delivery setup and unloading assistance included. Additional services (custom branding, heat treatment, repairs) charged separately.
Can I get a quote before ordering?
Yes, always! Submit our online quote form or contact us via email. Provide: Quantity, grade needed, desired delivery date, location. We respond with formal quotes within 24 hours. No obligation to purchase. Pricing valid for 14 days. Volume discounts clearly shown.
What payment methods do you accept?
We accept checks, ACH bank transfers, credit cards (Visa, Mastercard, American Express), and wire transfers for large orders. Net 30, 60, and 90 payment terms available. Automatic billing available for recurring orders. Early payment discounts sometimes available. Contact accounting department for specific payment questions.
Pallet Specifications Questions
What's the difference between pallet grades?
Grade A: Premium condition, like new or light use, minimal damage, perfect for retail/export. Grade B: Standard condition, clean, usable, some cosmetic wear, suitable for warehousing. Grade C: Economy grade, heavier wear, functional, budget-friendly. All grades inspected and certified. Choose based on your application requirements.
What are standard pallet dimensions?
Most common: 40"x48" and 48"x40" (width x length). Our inventory includes these in all grades. Height typically 4-5 inches on standard pallets. Custom sizes available: 24"x24" to 60"x48". Euro pallets (47"x39") available. Specify exact dimensions needed for custom quotes.
What are the weight capacity limits?
Grade A: 2,000-2,500 lbs depending on configuration. Grade B: 1,500-2,000 lbs. Grade C: 1,000-1,500 lbs. Reinforced pallets with metal bands: Additional 20-30% capacity. Custom engineering available for specific loads. Static vs. dynamic load differences apply. Consult for specific requirements.
What wood types are used?
Standard: Softwood (pine, fir, spruce) for most pallets. Hardwood (oak, maple) available for heavy-duty applications. Pressure-treated lumber available for outdoor/moisture exposure. Reclaimed wood options for aesthetic applications. All wood kiln-dried to 12-15% moisture content. FSC-certified sustainable wood available.
Are your pallets treated or untreated?
Standard pallets are untreated. ISPM-15 heat-treated pallets available (required for international export). Pressure-treated lumber available for moisture-prone environments. Anti-fungal and anti-microbial treatments available for specialized applications. Clear specifications provided for all treatments used.
Services Questions
How does your pallet repair service work?
We assess damage and provide repair estimates. Common repairs include: board replacement ($5-$8), nail repair ($2-$4), stringer repair ($8-$12), corner plate installation ($4-$6). Pallets picked up, repaired, inspected, and returned. Turnaround: 3-5 business days. Flat-rate program: $18/pallet includes most repairs. Load testing performed post-repair.
What's included in your recycling program?
We pick up used pallets for FREE. Grade assessment performed. Grade A pallets: We pay $8-$12 each. Grade B: $4-$7 each. Grade C: $1-$3 each. Non-recyclable: Free removal. Pallets either refurbished and resold or processed for wood fiber recovery. 100% diverted from landfill. Volume incentives available.
Tell me about ISPM-15 heat treatment.
ISPM-15 is international certification required for wood packing in global trade. We heat-treat pallets to 56°C (132.8°F) for 30 minutes minimum. Official stamp applied permanently. Cost: $3-$5 per pallet depending on volume. Turnaround: 3-5 days standard, 24-48 hours expedited. Accepted in 170+ countries. Improves compliance and customs clearance.
Do you do custom pallet manufacturing?
Yes! We design and build custom pallets to your specifications. Dimensions, materials, decking patterns all customizable. Pricing: $45-$85 per pallet for small orders, discounts for volume (up to 35% off for 200+ pallets). Turnaround: 5-7 days standard, 48-72 hours rush. Includes design consultation and quality verification.
What about bulk delivery options?
Delivery options: Standard truck delivery (26 pallets), full semi-trailer (80 pallets), LTL consolidation. Local Phoenix delivery included on 50+ pallet orders. Out-of-area: $2.50/mile from facility. Flexible scheduling accommodates your needs. Drop-off and unloading assistance available. Delivery tracking provided.
Custom Solutions Questions
Can pallets be customized with our logo?
Absolutely! We offer stenciled, stamped, and painted logo options. Design consultation included. Costs: $3-$8 per pallet depending on complexity. Applies to custom-built pallets and wholesale orders (100+ pallets). Full-color printing available. Professional quality guaranteed. Enhances brand visibility in warehouses and distribution.
Do you offer private label pallets for resellers?
Yes! Resellers get wholesale pricing with white-label options. Custom branding on bulk orders. Volume discounts 40-60% from retail. Margin protection available. Marketing support provided. Quality certifications included. Contact us to establish reseller partnership with custom terms.
Can you handle specialized or unusual requests?
We regularly handle specialized requests: oversized pallets, reinforced designs, food-safe certifications, GMP compliance, chemical-resistant specs. Contact our engineering team with details. Most requests accommodated with custom quotes. Allow extra time for non-standard specifications.
What about ongoing maintenance programs?
We offer recurring repair and replacement programs. Monthly pallet audits identify needed repairs. Flat-rate programs ($18/pallet) include preventive maintenance. Recurring delivery schedules established. Dedicated account manager oversees program. Cost savings typically 30-40% vs. ad-hoc repairs.
Do you support sustainability initiatives?
Yes! We're committed to environmental responsibility. Recycling programs divert 800+ tons annually from landfills. Repair services extend pallet life by 5-10 years. FSC-certified wood available. Carbon-neutral operations. We provide sustainability reporting documentation for corporate ESG programs.
Operational Questions
What are your business hours?
Standard hours: Monday-Friday 6am-6pm, Saturday 8am-4pm, closed Sundays. Holiday schedules vary. Pickup service during standard hours. After-hours and weekend service available with premium rates. Emergency contact available 24/7 for critical situations. Online ordering available anytime.
How quickly can you fulfill orders?
Standard: 1-3 days for in-stock items. Next-day available for local orders placed before 2pm. Same-day rush service: Additional fees apply, limited availability. Custom manufacturing: 5-7 days, 48-72 hours expedited. Recycling pickups: Same-day or next-day available. Bulk orders may require scheduling.
Do you guarantee product quality?
Absolutely! Every pallet inspected and graded before delivery. Load testing performed on samples. 10-year structural warranty on custom-built pallets. Replacement guarantee on defective goods. Issues resolved within 24 hours. Quality certifications provided with each order. We stand behind our products 100%.
What if I'm not satisfied with my order?
Contact us immediately if issues arise. We resolve defects within 24 hours. Replacement pallets provided at no charge for quality issues. Partial refunds available in some cases. We work with you to find solutions. Your satisfaction is our priority. Return policy: 30 days for quality-related issues.
Can I track my order?
Wholesale accounts have real-time tracking access. Email notifications provided for order confirmation, processing, and delivery. Tracking numbers provided for shipments. Delivery updates sent automatically. Contact your account manager with tracking questions. Direct customer service available for all orders.
Industry-Specific Questions
Are your pallets food-safe?
Yes! All pallets are food-safe. Heat treatment eliminates pesticides and contaminants. Pallets made from non-toxic materials. FDA-compliant specifications. We supply 25+ food companies. Certifications provided. Wooden pallets are standard in food distribution. Meet all food safety requirements.
Do you serve pharmaceutical companies?
Yes! GMP-compliant pallet manufacturing available. Sealed pallets prevent contamination. Temperature-stable specs. ISPM-15 certified for exports. Full documentation and traceability. 8+ pharmaceutical clients. Specialized handling for sensitive products. Industry expertise and compliance guaranteed.
What about export compliance?
ISPM-15 heat-treated pallets required for international shipment. We're fully certified by USDA. Heat treatment eliminates pest concerns. Official stamps applied permanently. Accepted in 170+ countries. Documentation provided for customs. Export-ready pallets ensure smooth international shipping.
Can you handle heavy machinery requirements?
Yes! Heavy-duty pallets support 2,000-2,500 lbs. Metal reinforcement and corner plates available. Custom engineering for extreme loads. Custom dimensions for oversized equipment. ISPM-15 for international equipment export. Serving 20+ industrial manufacturers.
Do you support 3PL and logistics operations?
Absolutely! We're the preferred supplier for 8+ major 3PLs. 50,000+ pallets monthly supplied to logistics partners. Dedicated account managers. Priority scheduling. Real-time inventory portal. Inventory management programs. Flexible terms and volume pricing. We understand 3PL requirements intimately.
Statistics & Performance Data
250,000+
Pallets Delivered Yearly
Throughout Arizona and Southwest region
300+
Active Customers
Ranging from small businesses to large enterprises
98%
On-Time Delivery Rate
Exceeding industry standards consistently
4.9/5
Customer Rating
Based on verified customer reviews
15+
Years in Business
Serving Phoenix and Arizona communities
25,000
Pallets in Stock
Ready for immediate delivery
Still Have Questions?
We're here to help! Contact our team with any questions about our services, pricing, or capabilities. We're committed to providing clear, helpful answers and exceptional service.
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